FREQUENTLY ASKED QUESTIONS

Everything You Need to Know

Discover answers about craftsmanship, shipping, warranty, authenticity, and care before choosing your timepiece.

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Every Lunexa Vault timepiece is crafted using premium materials and undergoes strict quality inspection before shipment, ensuring exceptional craftsmanship and reliability.
Every watch includes a 24-month international warranty covering manufacturing defects under normal use.
Orders are carefully inspected, packaged, and dispatched within 1–2 business days. Delivery times vary depending on destination but typically range from 3–7 business days.
Yes. We offer a hassle-free return policy within 30 days of delivery, provided the watch remains unused and in its original packaging.
Most Lunexa Vault watches are designed with everyday water resistance. Please refer to each product specification for its exact resistance rating before swimming or diving.
Store your watch in a dry place, avoid exposure to strong magnetic fields, and clean it gently with a soft microfiber cloth to preserve its finish.
Yes. Lunexa Vault proudly delivers luxury timepieces worldwide through trusted insured courier partners.
Our Luxury Concierge team is available through email and live chat to provide personalized assistance before and after your purchase.
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Whether you're searching for the perfect timepiece, need expert guidance, or require after-sales support, our Luxury Concierge is here to assist you with personalized service.
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